Terms and Conditions

Terms and Conditions

Terms and Conditions for shoppers with Helen Moore

Please read the following Terms and Conditions to which you have agreed by using this Site before making any order.

Acceptance of terms

This page tells you the Terms and Conditions on which you may make use of the helenmoore.com website (the "Site"), whether as a guest or registered user, and the terms applicable to the sale of goods or services through the Site.

We may update these Terms and Conditions from time to time and will notify such changes to you by uploading them on the Site. You should review the Terms and Conditions periodically for changes.

By using the Site you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions then please refrain from using the Site.

About us

The Site is operated by Moore and Moore Design Ltd trading as Helen Moore ("we"). 

Accessing our site

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.

Returns

We at Helen Moore are committed to offering value for money and a service second to none. If you find our product to be flawed in any way, we will replace it free of charge, if it is returned within 30 days of receipt and we will also reimburse your postage costs. Please email us to alert us to the problem and we will arrange the replacement. If you wish to cancel your order before despatch, we will arrange for a full refund of any payment taken. If you wish to return a product for reasons other than fault or damage, we will refund the cost of the item, once we have received it in perfect condition. However, you will bear the carriage cost for returning the item.

Delivery system

Unless a courier service has been selected, we will use Royal Mail to despatch your goods and therefore delivery times will be in their hands. We cannot be held responsible for any delays in the service that they provide. In the event that a non-delivery occurs within 2 weeks of us despatching your goods, we will either refund or replace the items after consulting with you.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you breach these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If you wish to use our photography to promote our products please ask us for a copy of our Online Terms and Conditions

Contract

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to these Terms and Conditions. The contract will relate only to those goods and/or services notified in the email acknowledgement of order.

Payment methods

Purchases may be paid for by using a debit card, credit card through or via PayPal. . All prices are in pounds sterling (£), and are payable in pounds sterling (£), plus any applicable taxes.

Moore and Moore Design Ltd are responsible for the website transaction. Credit card details are entered on a secured page and are transferred using SSL (Secure Sockets Layer). SSL is a standard security technology for establishing an encrypted link between a server and a browser.

Refusal of transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

Import regulations and duty

If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that products offered for sale by us are directed solely at UK residents. We make no representation that any products sold through this website are appropriate or available for use outside of the UK. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Links

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Waiver

If we fail at any time to insist upon strict performance of any of your obligations under these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability

If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire agreement

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Force majeure

Where we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials the date of delivery shall be postponed for the period that the circumstances continue.

Law and jurisdiction

Contracts for the purchase of Goods through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales

Feedback

General comments about the site are welcomed. Please email us at the below address and we will endeavour to get back to you within 48 hours. Many thanks for using and respecting our site and our products.

customerservices@helenmoore.com

Privacy Policy

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

  2. Information provided voluntarily by you. For example, when you register for information or make a purchase.

  3. Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.

We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer.

Use of Your Information

We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services. 

  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

  3. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We would never share your data with third parties.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business to the buyer.

  2. Where we are legally required by law to disclose your personal information.

  3. To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information. 

Complaints Procedure

As an independent business customer satisfaction is one of the most important factors in what we set out to do. Sometimes things do not go to plan and sometimes with human error, things can go wrong. We will always do whatever we can to resolve any issues you have with our business and our service directly. Please contact our customer services team at customerservices@helenmoore.com or on 01884 861005 and we hope we will always be able to help.

If this is ever not the case then you can go to the Online Despute Resolution website  http://ec.europa.eu/odr who will help you to get your issue resolved. 

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at customerservices@helenmoore.com.

 

© 2016 Helenmoore. All Rights Reserved.