Delivery and Returns

DELIVERY AND RETURNS

Delivery Information

Despatch Times:

Most orders placed by midnight will be despatched the following working day. The exceptions to this are capes, throws, cushions, comforters and bed runners which are made to order and so will be despatched within 3-5 days and our king size throws which take a little longer to make and will be despatched within 10 working days of the order. Occasionally adverse weather conditions will affect the post services getting to us and in these cases we will send the items out as soon as we possibly can. If you have any questions please contact us and we will update you as best we can.

Helen Moore Bridal:

The Helen Moore Bridal collection is all made to order and will be despatched within six weeks of an order. If you require your product sooner then please contact our customer service team and we will do our best to accommodate your timings.

Postal Service

We use Royal Mail and other trusted couriers to deliver our goods and have three delivery options in the UK and one for Europe and the rest of the world. For UK we send all of our orders with Track and Trace. Our standard postage is free of charge and UK mainland delivery is normally within 48 hours (two working days) from day of despatch (over the busy periods, for example Christmas, this delivery time can increase to up to two weeks). Our First Class tracked delivery option is £6 and should be delivered within 24 hours (one working day) from despatch (although this is not guaranteed). Orders for the UK mainland placed before 2pm on a weekday can select the 'Express Delivery' option for £10. This will be sent for guaranteed next working day delivery by courier. Please note that on the made to order items listed above, they will be sent guaranteed next day as soon as they are made. Please be aware that these items will need to be signed for. For Europe and the rest of the world we have one set cost for each per order as listed below. Delivery times on these will vary according to the destination and we recommend you look on the Royal Mail website to get an estimate.

DELIVERY AND RETURNS

Returns, Refunds and Exchange Policy

  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of purchase.
  • Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund to the card the item was purchased with on receipt or, if preferred, we will exchange the item or issue store credit.
  • If you have purchased your Helen Moore products from a shop or another website please make sure you return your items to the relevant retailer. We cannot refund or exchange goods sold by a third party
  • Please send your items to Helen Moore, Refunds/Exchanges, Drayford Lane, Witheridge, Tiverton, Devon, EX16 8PR
  • Over the Christmas period we will operate an extended returns policy up to 16th January. Any returns after this point can be exchanged but not refunded. Please note that we can only process returns that have been bought from our website.
  • Goods will only be accepted for return if they are despatched within 14 days of purchase, unless we have notified you otherwise.
  • The item is your responsibility until it reaches us so we recommend you have proof of postage and use a service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility unless the goods are faulty and a refund is made.

Country

Delivery

Unitied Kingdom

Express next day delivery

FREE

£10

Europe

Andorra
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guernsey
Holy See (Vatican City State)
Hungary
Ireland
Isle of Man
Italy
Jersey
Latvia
Liechtenstein
Luxembourg
Macedonia, the former Yugoslav Republic of
Malta
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland

£7

Rest of World

Australia
Bahamas
Barbados
Bermuda
Bosnia and Herzegovina
Brazil
British Indian Ocean Territory
Canada
Cape Verde
Cayman Islands
Chile
Costa Rica
Croatia
Dominican Republic
Ecuador
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Georgia
Greenland
Grenada
Heard Island and McDonald Islands
Hong Kong
Iceland
India
Indonesia
Israel
Jamaica
Japan
Madagascar
Malaysia
Maldives
Mauritania
Mauritius
Montserrat
New Caledonia
New Zealand
Norfolk Island
Pakistan
Panama
Puerto Rico
Qatar
Réunion
Russian Federation
Saint Kitts and Nevis
Saint Lucia
Saudi Arabia
Seychelles
Singapore
South Africa
Sri Lanka
Thailand
Trinidad and Tobago
Turkey
Turks and Caicos Islands
Ukraine
United Arab Emirates
United States
United States Minor Outlying Islands
Venezuela, Bolivarian Republic of
Virgin Islands, British
Virgin Islands, U.S.

£10

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