Contact Us

Contact Information

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We would love to hear from you with any enquiries you may have about our company or products but we have put a few answers below our contact details that may help answer your questions

Helen Moore
Drayford Lane
Witheridge
Tiverton
Devon
EX16 8PR

For your online store enquiries
01884 861005
customerservices@helenmoore.com

For trade enquiries
01884 860900
sales@helenmoore.com

Press and media enquiries
olivia.wild@bryanmorelpr.co.uk   katie.manderson@bryanmorelpr.co.uk  or  020 7437 5654

Frequently Asked Questions

 

How much is the delivery cost?

The standard delivery charge for within the UK is £3, and your order will be sent by Royal Mail Track and Trace.

Is it real fur?
No. The ’fur’ fabrics are 100% acrylic, but each fibre or ’hair’ is highly polished, which is what makes our fabrics so soft and silky - and feel just like real fur.

Can I wash it?
Some of our products can be washed in a washing machine and cool tumble dried and others will need to be dry cleaned. Please check the individual washing instructions on the products.

How can I keep it looking good?
Just like real hair, your fabric may be brushed! The best tool to use is a teazle brush, but gentle brushing even with a normal hair brush, especially after washing, will keep your faux fur looking sleek.

How long will my order take to get to me?
Your item will normally be despatched within 3 working days (usually it will be the next working day) by Royal Mail Track and Trace, which (for UK) should reach you within 2-3 working days. If there is a particular deadline you are aiming for, please give us a ring to confirm or select our next day delivery to guarantee your delivery date. If for some reason there is a delay in despatching your order, we will contact you to discuss it.

Can I return an item?
Of course if an item is faulty in any way, we will either refund your costs or replace it. If for some other reason you wish to return your purchase, we will refund your money, once we receive your return. Please see our Delivery and Returns page for full details.

Where are the products made?
All our products are made by us here is the UK. We have a manufacturing unit in Devon where we carry out all our operations.

© 2016 Helenmoore. All Rights Reserved.